Missouri Government Agencies
Department of Health and Senior Services
912 Wildwood Drive, PO Box 570
Jefferson City, MO 65102
573-751-6400
health.mo.gov
Regulations Manual
- Paula F. Nickelson, Acting Director
573-751-6001 - Steve Bollin, Director, Division of Regulation & Licensure
573-751-8535 - Shelly Williamson, Section Administrator, Long Term Care Regulation
573-522-6228 - Health Education Unit
573-526-5686 - Survey and Compliance Unit
573-526-8523
Joint Committee on Administrative Rules
201 W. Capitol Ave., Room B-8
Jefferson City, MO 65101
573-751-2443
- Sarah Schappe, Director
Certificate of Need Program
Jefferson Building
3418 Knipp Drive, Ste F
Jefferson City, MO 65109
health.mo.gov/information/boards/certificateofneed
- Alison Dorge, Program Coordinator
573-751-6403
Family Care Safety Registry
3418 Knipp Drive, Ste. C, PO Box 570
Jefferson City, MO 65109
573-526-1974
Toll-Free: 866-422-6872
health.mo.gov/safety/fcsr
Nurse Assistant Registry
DHSS, Health Education Unit
PO Box 570
Jefferson City, MO 65102
573-526-5686
Headmaster
Online Verifications & Test Dates
Ombudsman Program
615 Howerton Court, PO Box 570
Jefferson City, MO 65102
Toll-Free: 800-309-3282
- Jenny Hollandsworth, Director
573-526-0727
Board of Nursing Home Administrators
3418 Knipp Drive, Ste. F, PO Box 570
Jefferson City, MO 65102-0570
- Sally McKee, Board Liaison
573-751-3511
Department of Health and Senior Services, Regional Offices
- Region 1, Ruth Tuttle, Springfield
417-895-6435 - Region 2, Cynthia Rexroad, Poplar Bluff
573-840-9580 - Region 3, Michele McElroy-Otis, Kansas City
816-889-2818 - Region 4, Candice Talbot, Cameron
816-632-6541 - Region 5, Amy Rehard, Macon
660-385-5763 - Region 6, Laura Smith, Jefferson City
573-751-2270 - Region 7, Michael Ponder, St. Louis
314-340-7360
Department of Mental Health
1706 East Elm St.
Jefferson City, MO 65101
dmh.mo.gov
- Valerie Huhn Director
573-751-4122 - Alcohol & Drug Abuse Division
573-751-4942 - Division of Behavioral Health
573-751-8017 - Division of Developmental Disabilities
573-751-4054
Department of Social Services
Broadway State Office Building
PO Box 1527
Jefferson City, MO 65102
dss.mo.gov
- Robert Knodell, Acting Director
573-751-4815
Family Support Division
3418 Knipp Dr. #A, PO Box 2320
Jefferson City, MO 65102
mydss.mo.gov
- Kim Evans, Director
573-751-3221 - Resource Center
855-373-4636
MO HealthNet Division
615 Howerton Court
PO Box 6500
Jefferson City, MO 65102
dss.mo.gov/mhd
- Todd Richardson, Director
573-751-3425 - Missouri Medicaid Audit and Compliance
573-751-3399
Missouri State Highway Patrol
Criminal Justice Information Services (Background Checks)
PO Box 9500
Jefferson City, MO 65102
573-526-6153
Additional Missouri Agencies
Below you will find long-term care related sites and resources. If you have a favorite resource that’s not included in the list, please let us know.
Missouri Agencies
- Advancing Excellence
Our mission is to make nursing homes better places to live, work, and visit. The Advancing Excellence in America’s Nursing Homes Campaign was founded in 2006 by an unprecedented coalition of 28 organizations representing groups ranging from nursing home providers to quality improvement experts to government agencies. - Certificate of Need Program
Missouri’s Certificate of Need Program - Circuit Breaker Tax Credit
Circuit Breaker Tax Credit – This program is available to nursing home residents as long as the facility pays property tax. Those residents of facilities that are exempt from property tax do not qualify for the tax credit. The amount of credit depends on the applicant’s income and the amount of property tax paid. The following link (http://dor.mo.gov/pdf/proptax.pdf) is to a chart from the Department of Revenue which details the tax credit and who is eligible. For specific questions, please visit http://dor.mo.gov/personal/ptc/ or you can call 573/751-3505 or email to PropertyTaxCredit@dor.mo.gov. - Guidelines for End-of-Life Care in Long-Term Care Facilities
Guidelines for End-of-Life Care in Long-Term Care Facilities With Emphasis on Developing Palliative Care Goals - Health Quality Innovation Network (HQIN)
CMS designated Health Quality Innovation Network (HQIN) to assist Missouri nursing homes over the next five years. HQIN worked with more than 900 nursing homes during the previous phase of federal funding. By working with HQIN, nursing homes receive no-cost support for quality improvement, where they can improve care for residents, increase job satisfaction for staff, and even increase their Total Quality Score and star rating. - Leadership Coaches
Nursing home help, sponsored by the University of MO Sinclair School of Nursing – Leadership Coaching Service to assist nursing home administrators and key operational leaders to meet the leadership challenges of the long-term care (LTC) industry. - MO Department of Health & Senior Services
MO Department of Health & Senior Services administers several programs involving the long-term care industry. - MO Department of Health & Senior Services News
Missouri Department of Health & Senior Services News articles - MO Department of Health & Senior Services Senior & Disability Services
A division of the MO Department of Health and Senior Services - MO Department of Social Services
MO Department of Social Services - MO HealthNet Division
MO HealthNet Division (formerly Division of Medical Services) is one of six agencies reporting to the Department of Social Services. MO HealthNet is responsible for the administration of services provided in accordance with Title XIX, Public Law 89-97, 1965 amendments to the federal Social Security Act, 42 U.S.C. Section 301 - MO Nursing Home Laws, Regulations & Manuals
For information on the Laws and Regulations effecting Missouri Long Term Care Industry - QIPMO
Quality Improvement Program for Missouri’s Long-Term Care Facilities - Survey and Enforcement Process for SNF and Nursing Facilities
Centers for Medicare and Medicaid Services, the federal agency that governs rates and regulations for Medicare and Medicaid programs.
National Agencies
Below you will find long-term care related sites and resources. If you have a favorite resource that’s not included in the list, please let us know.
National Agencies
- AHCA Awards
The AHCA/NCAL National Quality Award Program provides a pathway for providers of long term and post-acute care services to journey towards performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program. - AHCA Quality Improvement Initiative
The American Health Care Association (AHCA) has broadened its Quality Initiative* to further improve the quality of care in America’s skilled nursing care centers. The expansion will challenge members to apply the Baldrige Performance Excellence Framework—the foundation of the 2015-2018 Quality Initiative—to meet measurable targets in eight areas with a focus on three key priorities: improvements in organizational success, short-stay/post-acute care, and long-term/dementia care. - Alzheimer’s Association
The Alzheimer’s Association is the world’s leading voluntary health organization in Alzheimer’s care, support and research. - American Cancer Society
For over 100 years, the American Cancer Society (ACS) has worked relentlessly to save lives and create a world with less cancer. The American Cancer Society is dedicated to eliminating cancer as a major health problem. - American Health Care Association
AHCA’s Mission: Improving Lives by Delivering Solutions for Quality Care — As the nation’s largest association of long term and post-acute care providers, AHCA advocates for quality care and services for frail, elderly, and disabled Americans. Our members provide essential care to approximately one million individuals in 12,000 not-for-profit and proprietary member facilities. - CMS 5-STAR
Centers for Medicare and Medicaid Services 5-STAR Quality Rating System - Infection Control
Healthcare-associated Infections (HAI) - Institute for Safe Medication Practices
The Institute for Safe Medication Practices (ISMP), based in suburban Philadelphia, is the nation’s only 501c (3) nonprofit organization devoted entirely to medication error prevention and safe medication use. ISMP represents over 35 years of experience in helping healthcare practitioners keep patients safe, and continues to lead efforts to improve the medication use process. The organization is known and respected worldwide as the premier resource for impartial, timely, and accurate medication safety information. - JCAHO
An independent, not-for-profit organization, The Joint Commission accredits and certifies more than 20,500 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. - Preventing Chronic Diseases
CDC Public Health Research, Practice, and Policy
AHCA/NCAL Important Contacts
American Health Care Association
1201 L Street, NW, Washington DC 20005
(202) 842-4444 | Fax: (202) 842-3860
Publications & Travel: (800) 321-0343
Mark Parkinson, President & CEO
(202) 898-3160
Jennifer Shimer, Chief Operating Officer & SVP of Member Services
(202) 898-2820
Membership Inquiries
Beth Martino, SVP of Public Affairs
(202) 898-2802
Mike Cheek, Sr. Vice President Reimbursement & Market Strategy
(202) 454-1294
David Gifford, Chief Medical Officer
(202) 898-3161
Clifton Porter, Sr. Vice President, Government Relations
(202) 898-2808
Lonnita Belk, LTC Trend Tracker Customer Service Specialist
(202) 898-6325
Lashuan Bethea, Executive Director, NCAL
(202) 898-2827
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