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AHCA/NCAL Gold Award - Virtual Workshop
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AHCA/NCAL Gold Award - Virtual Workshop

 Export to Your Calendar 10/6/2020
When: October 6, 8, 12, 20, 27, & 29
1:00 - 4:00 pm each day
Where: Live Virtual event
United States
Contact: Michelle Walters

Online registration is available until: 10/6/2020
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MHCA Members only


Cost - $100/facility - up to 2 participants (if you would like to include more than 2 participants, please contact the association office)


NAB approval requested for 18 total participant hours

For your hours to be submitted to NAB, administrators MUST provide their NAB Registry Number (begins with a letter R followed by 7 digits).  If you have not created your Registry ID, please go to or download the handbook


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In partnership with multiple state affiliates, presenting a GOLD Quality Award virtual workshop series to help you better understand the Gold Award application criteria, scoring, and strategies for a successful 2020 application submission.  Preparing an application for a Gold AHCA/NCAL National Quality Award is a big step up from the Silver Award application.  In the past three years only 14 percent of the Gold Award applicants have earned site visits.  This workshop help identify and prevent the five most common reasons for not earning a site visit.  By mastering the performance excellence fundamentals, creating your application plans, and refining your application skills will give you a head start on your 2021 Gold Award Application.


The final step in the AHCA/NCAL National Quality Award Program is the Gold - Excellence in Quality Award.  Recipients of the Gold Award are considered the best of the best in the profession.  At the Gold Award level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction.  By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application process and thereby reaching organizational goals.  Gold applicants address the Baldridge Excellence Framework in its entirety.


Suggested participants for this workshop are administrators or executive directors and directors of nursing, admission coordinators, along with other leadership team members - including owners.  A team approach is the most effective method to develop your application in a manner that makes it your "management document" and not just an award application.



Glenn Bodinson, FACHE - founded BaldridgeCoach to help organizations improve their performance.  BaldridgeCoach clients have won 21 Baldridge Awards.  In the past seven years, 16 AHCA/NCAL Gold Quality Award recipients and more than 50 AHCA/NCAL Silver Award recipients have used the BaldridgeCoach system.


Kay Kendall - spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries.  From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldridge National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years.  She continues to serve as an Alumni for the program.  She has been a facilitator of the national training for examiners since 1998.  She was a Master Examiner and Team Leader for the AHCA/NCAL Quality Award from 2011-2015.


"The facility Administrator and I attended the educational session in preparation to create the 2020 Silver Award Application for Metron of Forest Hills.  We found the session extremely helpful in explaining the application process and requirements, developing facility-specific answers, and aide in creating an initial draft of the application.  The instructors were personable and welcoming to all who participated.  I highly recommend attending the offered education sessions prior to attempting any of the three AHCA/NCAL award applications." - Kelly Dines

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