Please contact Michelle Walters or Karina Schnieders for more information about these courses. NOTE: In order to receive the MHCA Member discount, please login to your member account.
For a listing of our alternative education options, visit our Online Education page for details on online training courses and webinars.
Please click on an option below to view more upcoming seminars or more information on workshops.
Leading for Quality: Patient-Centered Essentials for New and Experienced Long-Term Care Administrators
Available Dates & Locations
Registration will open on March 16, 2026 through our new management system.
April 28, 2026
Tiffany Springs Senior Care Community | 9101 N. Ambassador Dr., Kansas City, MO 64157
May 7, 2026
Courtyard by Marriott | 3301 Lemone Industrial Blvd., Columbia, MO 65201
May 14, 2026
Hilton Garden Inn | 4155 S. Natural Center Way, Springfield, MO 65804
Times / Agenda:
8:00 a.m. – 5:00 p.m.
30-minute lunch is included
Session Pricing:
MHCA Members – $100 per person
Non-Members – $200 per person
CEU Credits:
4.0 Patient Care Hours
4.0 Administrative Hours
Session Description:
Today’s long‑term care environment demands more than operational know‑how — it requires leaders who can translate regulatory expectations and organizational priorities into meaningful, person‑centered care. Whether you’re new to the administrator role or have years of experience, this workshop strengthens both your leadership approach and your ability to drive high‑quality resident outcomes.
This session blends essential administrative knowledge with a deep focus on how each component — from Requirements of Participation (ROPs) to CASPER reports, the Five‑Star Quality Rating System, Care Compare, QAPI, and the survey process — directly influences the resident experience. Participants will explore how to use data, systems, and team engagement to improve clinical quality, safety, and overall, well‑being for those in your care.
Join us for a full day of practical, patient‑centered learning designed to elevate your leadership, enhance care quality, and support your ongoing professional development.
Presenters:
Mark Francis – Mark is the QIPMO leadership coach for the west and southwest region of MO. As an administrator, he built a team that worked together to receive multiple successful surveys. Mark is experienced in all aspects of long-term care leadership including building operations, financial performance, clinical outcomes, and team building.
Penny Kampeter – Covering regions 4, 5, 6, and the northern part of region 7 for the LTC Leadership Coaching, Penny began her career in long-term care as an office manager in 1988, obtaining her administrator license in 1991. For the last 30 years she has served actively as a LNHA in both for profit as well as not-for profit facilities.
Federal Review Course
Federal Review Course
The Federal Review Course for Nursing Home Administrators Exam is to help attendee prepare for the nursing home administrator federal licensure exam. Review Course material have been revised and updated to reflect the structure of the current examination.
2026 Class Dates:
March 31 – April 1, 2026
July 14-15, 2026
November 17-18, 2026
Pre-payment is required
The purpose of the Review Course is to help attendees prepare for the nursing home administrator federal licensure exam. Theoretical, philosophical and practical aspects of long term care administration are discussed. The instructor will review sample test questions from the study book, which is provided free to all attendees. Study tips will be suggested throughout the workshop, therefore it is recommended that attendees allow sufficient time to study on their own after attending the review course before sitting for the exam. Review course materials have been revised and updated to reflect the structure of the current examination. Prior to the workshop, it is essential the attendee understands concepts and principles involved in the long term care industry. Individuals who intend to take the licensure exam must first apply with the Missouri Board of Nursing Home Administrators (573-751-3511).
Workshop Topics
- Residential Care Management (Care Plans, Medical Records)
- Personnel Management (Policies and Procedures, Employment Practices)
- Financial Management (Terminology, Budgeting, Accounting Systems)
- Environmental Management (Medicare, Medicaid, Fire and Safety)
- Governance and Management (Overall Policies and Procedures, Evaluation)
Instructor(s)
- Joseph E. Townsend – Joe has taught the Review Course to help prepare people for the NAB exam since 1990. He has taught this course in North Caroline, Florida, Oklahoma, Pennsylvania, Louisiana, Arkansas, Ohio, New Mexico, and Missouri.
- Mona Dortch, RN – Mona is a licensed nursing home administrator and has taught seminars on a variety of long term care topics including mock surveys & Medicare training throughout the US.
Recommended Textbook
The book, Principles of Health Care Administration, is used as a basis for much of the course material dealing with the federal portion of the exam. Textbooks are available through Professional Printing & Publishing (online at www.ppandp.com) or for purchase from MHCA. A limited number of books will be available for purchase onsite at each workshop.
Missouri NHA State Exam Prep
Missouri NHA State Exam Prep
This comprehensive review course is designed to help candidates prepare for the Missouri State Administrator Exam with confidence. The session provides an in-depth study of key topics covered on the exam, including regulatory requirements, resident care standards, financial management, human resources, and ethical leadership in long-term care settings.
2026 Class Dates:
April 21, 2026
July 16, 2026
November 10, 2026
Registration fees:
MHCA Members – $125 per person
Non-Members – $250 per person
*This workshop will only be offered in-seat
Pre-payment is required
Through structured review, practice questions, and discussion of real-world scenarios, participants will:
- Reinforce core knowledge required for successful exam performance.
- Clarify complex concepts and regulatory guidelines.
- Develop test-taking strategies to improve accuracy and time management.
- Gain confidence through interactive learning and expert guidance.
This course is ideal for individuals seeking licensure as a Long-Term Care Administrator or those wanting a thorough refresher before sitting for the exam. By the end of the session, participants will have the tools and insights needed to approach the exam with clarity and assurance.
Instructor
- Libby Youse – BGS, LNHA, IP experience in the nursing home and medical field span over 30 years, first as a Nurse’ Aid then later as a Licensed Nursing Home Administrator. Libby worked as LNHA in buildings for 23 years and then went on to serve Missouri Nursing Homes through the MU Sinclair School of Nursing QIPMO program for 8-1/2 years as an Administrative Leadership Coach. Libby was instrumental in helping homes to develop Quality and Performance Improvement (QAPI) teams, regulatory compliance resulting in good survey outcomes, quality measures, proficiency in management, financial accountability, along with implementing culture change. Libby is a graduate of the University of Missouri – Columbia with a Bachelor of General Studies modules which included Business, Finance and Health Science. She has completed the National Fire Protection Association (NFPA)’s Life Safety Code Essentials for Health Care Occupancies, CDP/Certified Dementia Practitioner, and IP-Infection Preventionist.
MDS Training
MDS Training
Medicare from Start to Finish begins with how to gain access to and read the MDS reports rom CASPER to self-audit your RAI process. RAI Process from Start to Finish looks at the RAI process from beginning to end.
Co-provided by:
RAI Process from Start to Finish
**This workshop will only be offered virtually for 2026.**
Please click here to access the online education page for more details and to view the workshop dates.
Medicare from Start to Finish
**This workshop will only be offered virtually for 2026.**
Please click here to access the online education page for more details and to view the workshop dates.
Attire
Attire for MHCA seminars is business casual; we recommend you dress in layers as meeting room temperatures may vary.
Registration/Payment
Pre-registration is required for all workshops. Payment/registration must be received by noon the day before the workshop begins. Company checks are money orders should be made payable to MHCA. Credit card payments are accepted, we accept Visa, MasterCard & American Express. We do offer a billing option for MHCA Members only. We do not accept personal checks.
Cancellations/Refunds
Refunds will be issued to registrants who cancel in writing within 48 hours of the workshop. Cancellations received after this time and no-shows will be charged the full registration fee. Substitutions are allowed. Please fax or email your written cancellation to Karina Schnieders at 573-893-5248 or karina@mohealthcare.com.
Special Needs
In order for MHCA to assure compliance with the Americans with Disabilities Act, we ask anyone with special needs to please notify the MHCA office at least seven (7) days prior to the workshop you will be attending.
Questions?
MHCA Office – 573-893-2060
Michelle Walters, Director of Education, Meetings & Events – michelle@mohealthcare.com
Karina Schnieders, Education, Meetings & Events Assistant – karina@mohealthcare.com