Schedule of Events
Below is a schedule of events for the week. Attendees will have the opportunity throughout the week to obtain a total of 20 in-seat CEUs.
Please click on a date to expand the schedule for that day. This agenda is subject to change. More information will be added as it becomes available. Please check back often.
Sunday, August 23
12 – 6 p.m.
Convention Registration
1 – 2:30 p.m.
3 Concurrent CEU Sessions
1. DHSS Update
1.5 Administrative Hours
Session details coming soon.
2. Integrating Population Health Strategies into Assisted Living: Improving Outcomes and Elevating Care
1.5 Patient Care Hours
Social Determinants of Health (SDOH) are essential drivers of resident outcomes and health care costs, especially in assisted living settings where providers can directly influence factors such as social connection, physical activity, and access to meaningful engagement. This session will examine how integrating population health approaches that address SDOH can improve resident wellness, reduce hospitalizations, and lower overall costs. Participants will gain actionable insights into defining population health in the context of assisted living, implementing data-driven strategies, and coordinating care to foster holistic, person-centered environments that enhance quality of life and promote better health outcomes.
3. Beyond Falls: Building a Proactive Mobility & Wellness Culture Across Your Facility
1.5 Patient Care Hours
Falls remain one of the most cited and costly challenges in long-term care, but many fall prevention programs remain reactive and inconsistent. This session explores how facilities can move beyond traditional fall response and build a proactive mobility and wellness culture that reduces decline, improves outcomes, and supports staff. Attendees will learn how to integrate mobility and wellness into daily routines across all disciplines, creating a consistent, team-based approach that extends beyond therapy sessions. Practical strategies will be shared to improve resident strength, endurance, and function while reducing fall risk, hospitalizations, and overall care burden, without increasing staff workload.
2:45 – 4:30 p.m.
MHCA Legacy Pageant
1.0 Patient Care Hour
Celebrate the lives, stories, and lasting contributions of long-term care residents during the newly named MHCA Legacy Pageant. Representing MHCA’s seven districts, contestants take the stage to share personal experiences; reflect on meaningful moments in their lives; and highlight the people, relationships, and care that make their communities feel like home.
4:45 – 5:45 p.m.
3 Concurrent CEU Sessions
1. Certified Nurse Assistant Reimbursement Best Practices
1.0 Administrative Hour
Gain a clear understanding of the reimbursement process for Nurse Assistants in Training (NAIT). This session will review Missouri regulations for MO HealthNet nursing facility providers, explain reimbursement requirements and provisions, and walk through the claims and billing process using practical examples to help ensure accurate and efficient reimbursement.
2. Grassroots
Session details coming soon.
3. Dining
Session details coming soon.
5:45 – 6:45 p.m.
Welcome Reception
Monday, August 24
7 a.m. – 3:30 p.m.
Convention Registration Open
7 a.m. – 2:30 p.m.
Exhibitor Set-Up
8 – 10 a.m.
Opening Keynote & Awards Ceremony
Leadership Rewired: The Operating System for High-Performing Leaders
1.0 Administrative Hour
Through his High-Performance Operating System™, Danny Goldberg challenges leaders to rewire outdated habits and design the infrastructure of modern leadership: Safety, Understanding, and Connection. You’ll leave this session with practical tools to lead with greater clarity, confidence, and care while creating an environment where both people and performance can thrive.
10:15 – 11:45 a.m.
4 Concurrent CEU Sessions
1. Nursing Excellence in Action: Turning Quality Measures into Quality Outcomes Through Proactive Actions
1.5 Patient Care Hours
Quality measures reflect the care we provide and the experiences of the residents we serve. This session explores how nurses can translate quality data into practical, evidence-based interventions that directly improve patient outcomes. Attendees will learn how to identify priority measures, engage interdisciplinary teams, and implement best practices that elevate patient safety, satisfaction, and clinical results.
2. When Legal Doesn’t Mean Safe…
1.5 Administrative Hours
A strong loss control program is essential for preventing workplace injuries, reducing workers’ compensation costs, and creating a safer work environment. This session will explore Health Care Facilities of Missouri’s Total Safety Management program and discuss emerging workplace safety challenges, including changing marijuana laws, new testing technologies, and identifying and managing employee impairment. Attendees will leave with practical strategies for balancing employee rights, regulatory requirements, and workplace safety.
3. Crafting High-Performing Teams: The Art of Onboarding, Training, and Culture
1.5 Administrative Hours
Build a stronger, more engaged workforce with practical strategies for onboarding, training, and team development. This interactive session will cover creating an effective 30/60/90-day onboarding plan; incorporating TeamSTEPPS communication tools into staff training; and fostering a culture of trust, collaboration, and resident safety. Participants also will explore low-cost strategies to strengthen employee engagement and recognition, leaving with practical tools and templates to implement in their organizations.
4. Driving Better Resident Outcomes and PDPM Success Through Nursing Excellence
1.5 Patient Care Hours
Nursing plays a critical role in the success of the Patient-Driven Payment Model (PDPM) through accurate assessment, documentation, and clinical decision-making. This session will explore how nursing documentation related to respiratory services, restorative nursing, cognitive status, depressive symptoms, activities of daily living (ADLs), and isolation influences PDPM classification and reimbursement. Participants also will review Resident Assessment Instrument (RAI) requirements, MDS coding expectations, and documentation best practices to improve assessment accuracy, support compliance, optimize reimbursement, and strengthen resident-centered care
12 – 2 p.m.
Educational Session & Luncheon – Purchase of Meal Ticket Required
When Someone Has Been Scammed – Responding with Care to Avoid Further Harm
2.0 Administrative Hours
As scams and cybercrime continue to rise, health care professionals often are among the first to recognize when someone in their care or community has been victimized. Knowing what to say — and what not to say — can make a meaningful difference in a person’s recovery. This session explores the emotional impact of cybercrime; common victim responses; and communication strategies that reduce shame, preserve dignity, and avoid causing additional harm. Participants will gain practical skills to respond with compassion and connect victims with appropriate resources.
2 – 3:30 p.m.
Delegate Credentialing
2:15 – 3:15 p.m.
5 Concurrent CEU Sessions
1. Employing Communication and Resolution Programs in Senior Living
1.0 Administrative Hour
Incidents are an inevitable part of providing care, making an organization’s response critical to maintaining trust and accountability. This session explores how Communication and Resolution Programs (CRPs) provide a structured approach to responding to care and service concerns with transparency, compassion, and accountability. Learn how Arrow Senior Living implemented a CRP across its communities, the benefits it has experienced, and practical steps for developing a program within your own organization. The session also will include a demonstration of effective communication with families following an incident.
2. Beyond the Hype: Real-World AI Use Cases for Staffing, Workflow, and Operations
1.0 Administrative Hour
AI is transforming aging services, but where can it deliver the greatest value? Through real-world case studies, this session explores how organizations are using AI and digital tools to improve staffing, automate workflows, reduce administrative burden, and strengthen daily operations. Participants will learn what worked, what challenges organizations encountered, and key considerations for successfully implementing these technologies. Leave with practical insights and actionable ideas for using AI to improve efficiency without adding unnecessary complexity.
3. Flip the Script: Dementia Behavior is Not the Problem, It is the Message
1.0 Patient Care Hour
This session encourages caregivers to look beyond the behavior they see on the surface and recognize the fear, confusion, pain, trauma, or unmet need that may be driving it. Participants will learn how small changes in language, response, and perspective can reduce escalation, improve resident dignity, and support more compassionate dementia care.
4. Hidden Refunds: Recovering Sales Tax on Medical Supplies in MO
1.0 Administrative Hour
Many of Missouri’s for-profit facilities unknowingly overpay sales tax on exempt medical supplies and equipment. This session will explain recent guidance from the Missouri Department of Revenue regarding the prosthetic device exemption; identify purchases that may qualify for refunds; and outline a practical, compliant process for recovering overpayments. Participants also will learn about additional exemptions, including utilities for nursing homes, and gain strategies to identify ongoing cost-saving opportunities.
5. Session details coming soon.
3 – 5 p.m.
Exhibit Hall Open
Tuesday, August 25
7 a.m. – 3 p.m.
Convention Registration Open
8 – 9:30 a.m.
Educational Session & Breakfast – Purchase of Meal Ticket Required
The Art of Listening: Building Trust and Engagement
1.5 Administrative Hours
In the fast-paced world of long-term care, it’s easy to think we’re listening when we’re really just responding. This session explores how intentional listening strengthens communication, builds trust, and creates more connected teams. Through stories and practical strategies, attendees will walk away with simple techniques they can immediately apply to improve everyday conversations and help create a workplace where people feel heard, valued, and engaged.
9:30 – 11:30 a.m.
Exhibit Hall Open
12 – 2 p.m.
Educational Session & Luncheon – Purchase of Meal Ticket Required
CMI Audits/Appeals
2.0 Administrative Hours
Session details coming soon.
2:15 – 4:15 p.m.
MHCA General Business Meeting
1.5 Administrative Hours
Attend the MHCA General Business Meeting where MHCA Executive Director Meghan Travis Henderson discusses the latest happenings in the LTC Industry at both the state and national level.
4:30 – 5:30 p.m.
5 Concurrent CEU Sessions
1. Behavior Health
Session details coming soon.
2. Pressure Ulcers
Session details coming soon.
3. Empowering Cybersecurity Excellence
1.0 Administrative Hour
Cybersecurity threats continue to evolve, especially as cybercriminals leverage AI to launch more sophisticated attacks. This session examines today’s threat landscape, common vulnerabilities in residential care and assisted living facilities, and practical strategies to reduce risk. Through real-world examples, participants will learn how executive leadership can foster a culture of cybersecurity awareness and accountability while strengthening their organization’s overall security from the top down.
4. Hot Topic Huddle – Communication in an Emergency
Session details coming soon.
5. Session details coming soon.
7 – 10 p.m.
President’s Celebration
Wednesday, August 26
7:30 – 9:45 a.m.
Convention Registration Open
8 – 9:30 a.m.
Closing Keynote & Breakfast – Purchase of Meal Ticket Required
Referee’s Guide to Leadership
1.5 Administrative Hours
A Referee’s Guide to Leadership isn’t your typical keynote, it’s a courtside experience that brings leadership lessons to life. From the roar of the crowd to split-second calls that can change the game, referees face the same challenges leaders & administrators tackle every day: handling conflict, building teamwork, and making confident split-second decisions when it counts. David Posner, a nationally recognized referee and speaker on leadership, uses humor, interactive audience exercises, and real game footage to turn the arena into a leadership classroom.
The result? An unforgettable session that leaves audiences laughing, learning, and walking away with fresh strategies they can immediately put into play at work.
9:45 – 11:15 a.m.
3 Concurrent CEU Sessions
1. Marketing for the Introverted
1.5 Administrative Hours
Marketing doesn’t have to be loud to be effective. Introverts possess unique strengths that can make them exceptional marketers. This session explores how qualities like deep listening, thoughtful communication, and authenticity can drive meaningful results. Learn strategies for building genuine relationships, crafting authentic messaging, using social media to increase brand awareness, and networking with confidence. Participants will leave with practical tools to market themselves and their organizations while staying true to their personality.
2. Surviving and Thriving in the Survey Process
1.5 Administrative Hours
Be better prepared for every stage of the survey process. This interactive session will review survey regulations, strategies for maintaining survey readiness, and options for responding to and contesting deficiencies. Through real-world survey scenarios and audience discussion, participants will gain practical guidance for navigating challenging situations with confidence.
3. Beyond the Plan: Building Real-World Emergency Readiness in Long-Term Care
1.5 Administrative Hours
This interactive workshop is designed to help long-term care providers move beyond regulatory compliance and build practical emergency preparedness capabilities. Participants will review the core elements of an effective emergency preparedness program, identify common gaps, and explore strategies to strengthen planning, communication, and coordination. Through facilitated discussion and scenario-based exercises, attendees will work through realistic emergencies, including severe weather, power outages, and evacuations. Participants are encouraged to bring their facility’s emergency preparedness plan and will leave with actionable steps to improve readiness, strengthen community partnerships, and better protect residents and staff.