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AHCA/NCAL Silver Quality Award Seminar
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10/3/2017 to 10/4/2017
When: Tuesday, October 3, 2017
Where: MHCA Office
236 Metro Drive
Jefferson City, Missouri  65109
United States
Contact: Shauna Frank

Online registration is closed.
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Day 1:

1:00 - 5:00 pm

Day 2:

9:00 am - 2:00 pm



$100 per facility

*lunch included Day 2


8.0 Administrative hours


The AHCA/NCAL National Quality Award Program provides a pathway for providers of long term care services to journey towards performance excellence.  The program is based on the core values and criteria of the Baldrige Performance Excellence Program.  The Quality Award program has three progressive step levels.  The second step in the National Quality Award Program is the Silver – Achievement in Quality Award. First time and repeat Silver applicants will develop a deeper understanding of the NEW Silver Criteria.  In addition to the Organizational Profile, the Silver Criteria adds questions about the maturity of your processes and key results. Learn tips on how to describe your processes and present your results effectively to ensure you meet the pre-screening process.


This session includes 2 days of training and consultation on how to complete the AHCA/NCAL Silver Quality Award Application led by trained Quality Award Examiners and a Gold Level award recipient.  Learn what it takes to earn Silver. Learn how to effectively use the pages for your Silver Award Application that meet the Criteria and the Scoring Guidelines.



Renee Ridling, M.S., L.N.H.A.,  Renee is the Executive Director at Life Care Centers of Waynesville and is an AHCA/NCAL National Quality Award Master Examiner.  Under Renee’s direction, her previous facility achieved the Bronze Commitment to Quality in 2008, Silver in 2009 and in 2014 they were the first facility in Missouri to achieve the Gold Excellence in Quality award.  She has coached numerous facilities in achieving the Bronze and Silver Award.  Her experience as an examiner and as an award recipient will provide valuable insight and guidance to participants in this course on how to understand and apply for this award.



Michelle Walters  Michelle began her career with the Missouri Health Care Association (MHCA) in September of 2005 where she trained in several areas before finding her passion in the education department.  As the Director of Education, Meetings & Events, Michelle strives to provide MHCA members with the most up to date educational offerings.  In 2015 Michelle became an AHCA/NCAL Senior Examiner in hopes to assist more MO facilities on their road to achieving the Silver Excellence in Quality award.


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