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Webinar - "Effective Communication Between Shifts"
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**Please note - webinars are billed at a facility rate, not individually. For one flat fee the facility may have an unlimited number of participants viewing the webinar on one computer/device (CEUs for each person will be provided through a webinar sign-in page). Please be aware that you will receive only 1 log-in credential per registration, if more than one log-in credential is needed a separate registration will need to be submitted and invoiced accordingly.

When: Tuesday, March 13, 2018
2:00 PM
Where: Live webinar
United States
Contact: Shauna Frank

Online registration is closed.
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MHCA Member - $55

Non Member - $75

1.0 Administrative hour


Documented incidents in both skilled and assisted living facilities have occurred because of a lack of communication or miscommunication between shifts.  These communication mistakes have resulted in loss of life, serious injury, property damage and lost productivity.  This session will address the importance of communication during shift changes and the unique challenges of quality communication in healthcare settings.  Additionally, assessment of current practices and suggestions for improving shift change communication are presented.


OBJECTIVES:  At the conclusion of this session the participant should be able to:

1.    Define shift change communication;

2.    Define communication errors unique to health care facilities;

3.    Assess current shift change communication practices;

4.    Identify possible methods to shift change communication



Novella Perrin retired as the Assistant Provost for Research and Dean of The Graduate School at the University of Central Missouri in Warrensburg, Missouri.  She also was a professor of sociology and the Director of the UCM Gerontology Institute.  She earned her doctorate in sociology with an emphasis in gerontology from the University of Kansas.  She is a consultant and author of numerous books and articles as well as a frequent presenter at local, state and national meetings on aging related issues.  Her most current research focuses on nurse aide retention, caregiving, rural aging, elder abuse and aging in place.  Dr. Perrin also is active in numerous professional and service organizations.  She is a past president of the Missouri Board of Nursing Home Administrators.  She is the past Executive Director of Sigma Phi Omega, the national gerontology honorary and past Executive Officer of the Sociological Practice Association.  She also was selected as an issue expert on elder abuse for the White House Conference on Aging.

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